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Case studies

Case outcomes, described honestly

Each account below follows the same structure: the challenge the client brought us, how we approached it, what we found, how it was remediated and what changed as a result. Clients are described by sector and circumstance rather than named, and amounts are rounded. Nothing here predicts what your own claim is worth.

Filter by sector All Online Shopping Travel and Holidays Home Improvements and Tradespeople Banking and Payments Subscriptions and Memberships Events and Tickets Vehicles and Motoring Utilities and Telecoms
Subscriptions 5 weeks

$1,730 recovered from a subscription cancelled three years earlier

He cancelled in the app and received no confirmation. Payments continued for thirty-eight months. The bank's own record of a phone call turned out to be stronger evidence than anything…

Recovered including interest
$1,730 Recovered including interest
Payments had been running
38 months Payments had been running
To resolution
5 weeks To resolution
Read the engagement
About these accounts. Every case outcome is anonymised. Circumstance, route and timescale are accurate representations of claims patterns we deliver; identifying details are removed or generalised, and figures are rounded. No client is named, and nothing is published without written client approval.
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Tell us what happened. We will tell you whether you have a claim, roughly what it is worth, and whether you would be better off going straight to your bank. That advice costs nothing and carries no obligation.

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