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Case studies

Case outcomes, described honestly

Each account below follows the same structure: the challenge the client brought us, how we approached it, what we found, how it was remediated and what changed as a result. Clients are described by sector and circumstance rather than named, and amounts are rounded. Nothing here predicts what your own claim is worth.

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Banking and Payments 27 weeks

$19,400 reimbursed after a bank blamed the customer for an impersonation scam

The bank refused reimbursement for gross negligence. It had not identified that the customer was recently bereaved, had not asked, and its warning did not address the scam that actually…

Total recovered including interest
$22,330 Total recovered including interest
Refusals overturned
2 Refusals overturned
From referral to settlement
19 weeks From referral to settlement
Read the engagement
About these accounts. Every case outcome is anonymised. Circumstance, route and timescale are accurate representations of claims patterns we deliver; identifying details are removed or generalised, and figures are rounded. No client is named, and nothing is published without written client approval.
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