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Case studies

Case outcomes, described honestly

Each account below follows the same structure: the challenge the client brought us, how we approached it, what we found, how it was remediated and what changed as a result. Clients are described by sector and circumstance rather than named, and amounts are rounded. Nothing here predicts what your own claim is worth.

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Online Shopping 11 weeks

$2,480 refunded on counterfeit goods after the marketplace ruled for the seller

The marketplace closed the case in the seller's favour. The card claim did not depend on the marketplace's opinion, and reached a seller in another jurisdiction that no UK court…

Refunded in full
$2,480 Refunded in full
To resolution
11 weeks To resolution
Card claim of the platform decision
Independent Card claim of the platform decision
Read the engagement
About these accounts. Every case outcome is anonymised. Circumstance, route and timescale are accurate representations of claims patterns we deliver; identifying details are removed or generalised, and figures are rounded. No client is named, and nothing is published without written client approval.
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