Ombudsman Case Writer
Prepare the submissions that go to the Financial Ombudsman Service when a bank has got it wrong and will not move.
Posted
When a bank issues a final response we disagree with, this is the role that builds the case. You will read the file, identify precisely where the bank's reasoning fails, and write a submission that makes it easy for an Ombudsman to see it.
It is close reading, careful argument and a good deal of decision research. If you enjoy finding the one sentence in a final response letter that gives the whole thing away, you will enjoy this.
What you will do
- Review refused claims and decide whether a referral is justified
- Prepare full submissions with a clear argument and an indexed evidence bundle
- Track published decisions and feed the patterns back into how we run cases
- Support handlers on complex or borderline files
- Maintain the internal precedent library
What we are looking for
- Demonstrable ability to construct a written argument and sustain it
- Experience in financial services complaints, ADR, paralegal or advice work
- Comfort reading regulation and applying it to messy facts
- The judgement to say a case should not be referred
Nice to have, not required
- CILEx, ICA or a similar qualification
- Previous experience at the Financial Ombudsman Service or in a bank complaints function
- Knowledge of the Payment Services Regulations or the APP reimbursement rules
What we offer
- Fully remote or Glasgow-based, whichever you prefer
- Funded professional study and a conference budget
- Private medical cover and a 6% matched pension
- Twenty-eight days holiday plus bank holidays
- Protected time each month for decision research
Apply
A CV and a few sentences about why this role interests you is enough. We do not require a formal cover letter, and we will not ask you to re-key your CV into a form.
Application received.
A member of the team will review it and come back to you within five working days, including if the answer is no.