Consumer Guidance Writer
Write the free guides and templates that let people run their own claims without paying us anything.
Posted
We publish guidance that costs us business, deliberately. This role writes it: plain-English explanations of chargeback, Section 75 and reimbursement rights, plus letter templates people can use themselves.
The brief is genuinely to make the guides good enough that a reader does not need us. That is unusual, it is the whole point, and it is what the role is measured on.
What you will do
- Write clear guides on consumer money rights that a non-specialist can act on
- Produce and maintain letter templates for the common claim types
- Keep published content accurate as rules and time limits change
- Work with the claims team to turn recurring questions into published answers
- Resist every instinct to turn a guide into a sales page
What we are looking for
- Demonstrable ability to explain complicated rules in plain English
- Caring more about factual accuracy than persuasion
- Comfort reading regulation and primary legislation
- A portfolio of published explanatory writing
Nice to have, not required
- Consumer rights, money advice or financial journalism background
- Working knowledge of the Consumer Rights Act or the Consumer Credit Act
- Basic SEO understanding, without letting it distort the writing
What we offer
- Fully remote, three or four days a week
- Editorial control over accuracy — compliance can veto, marketing cannot
- Funded training and a conference budget
- Private medical cover and a 6% matched pension
- Twenty-eight days holiday pro rata plus bank holidays
Apply
A CV and a few sentences about why this role interests you is enough. We do not require a formal cover letter, and we will not ask you to re-key your CV into a form.
Application received.
A member of the team will review it and come back to you within five working days, including if the answer is no.