Ruth Ellery

Managing Director

RE

Ruth Ellery

Managing Director

MCIArb · CeMAP

Ruth spent eleven years handling complaints inside two high street banks before deciding she would rather argue from the other side of the table. She founded the firm on the principle that a claims company should tell people when they do not need one, and audits a sample of assessments every month to check that we still do.

Doing It Yourself 20 May 2026 7 min read

Do you actually need a claims company? Usually not.

Every route we use is free and open to you directly. Here is when doing it yourself is straightforwardly better, and the narrower set…

RE Ruth Ellery

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$940 recovered, duplicate card charges $16,900 recovered, bank transfer fraud $12,650 recovered, unauthorised card transactions $3,880 recovered, goods never delivered $7,300 recovered, holiday cancelled, no refund $4,150 recovered, building work never started $48,000 recovered, romance scam reimbursement $2,480 recovered, retailer insolvency, Section 75 $19,400 recovered, impersonation scam reimbursement $1,730 recovered, subscription billed after cancelling $25,400 recovered, crypto investment scam $31,200 recovered, fake trading platform $6,200 recovered, kitchen deposit, failed trader $880 recovered, gym contract mis-sold

Do you actually need a claims company? Usually not.

Know your rights before you need them