How to complain to your bank so it actually goes somewhere
A complaint to a regulated firm starts a clock and creates a route to the Financial Ombudsman. Getting the letter right takes ten minutes…
MN
Marta Nowak
Author
Marta Nowak
Ombudsman Referrals Lead
MN
Marta Nowak
Ombudsman Referrals Lead
CILEx Level 3
Marta prepares the submissions that go to the Financial Ombudsman Service and has a long record of overturning final response letters that looked settled. She reads published decisions for pleasure, which the rest of the team finds mildly concerning.
When a company you have paid goes bust, do not wait for the administrators
Unsecured creditors typically recover very little, years later. A card claim recovers from the banking system in weeks, but the window keeps running while…
MN
Marta Nowak