Head of Fraud and APP Claims
Head of Fraud and APP Claims
ICA Advanced Certificate in Financial Crime
Fola leads the fraud team and specialises in reimbursement refusals where a bank has misapplied the gross negligence standard or failed to identify a vulnerable customer. She trains the team in trauma-aware interviewing.
Fraudsters revisit their victims, often within weeks, posing as recovery firms, banks or police. Here is what a legitimate claims company will never do,…
Since October 2024 most victims of authorised push payment scams must be reimbursed. Refusals now have to be evidenced rather than assumed, and the…
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