Chargeback explained: what it is, what it covers, and how to ask for one
Chargeback is a card scheme rule that lets your bank reverse a payment and recover it from the retailer's bank. It works on debit…
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Callum Reid
Author
Callum Reid
Head of Card Disputes
CR
Callum Reid
Head of Card Disputes
CICM
Callum has run several thousand chargeback and Section 75 claims and knows the reason codes the way most people know their own postcode. He wrote the internal guidance the whole team works from and retrains everyone whenever the scheme rules change.
Section 75: the $100 rule that almost everyone gets wrong
Section 75 makes your credit card provider jointly liable with the retailer. You only need to have paid part of the price on the…
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Callum Reid
Work out your deadline before you assume you are too late
For undelivered goods the clock usually runs from the promised delivery date. For services, from the date the work was due. For events, from…
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Callum Reid